BetBee Privacy Policy

betbee ("we", "us", "our") operates the online gaming platform at betbee.vip. We are committed to protecting the privacy of every player who uses our platform. This Privacy Policy sets out in plain language what personal data betbee collects, why we collect it, how we use it and how long we keep it.

This policy applies to all personal data collected through the betbee website, mobile app, customer support channels and any other interaction you have with betbee. It should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which form part of your overall agreement with betbee.

If you have any questions about how betbee handles your personal data, you can contact our privacy team at any time using the details in Section 12 of this policy.

betbee collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and occasionally from third-party verification services. The table below summarises the main categories of data betbee collects.

betbee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by law or for identity verification purposes.

betbee uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which betbee processes your personal data are:

• To create and manage your betbee account, including identity verification and age checks.
• To process deposits, withdrawals and other financial transactions securely.
• To provide customer support and respond to your queries or complaints.
• To detect and prevent fraud, money laundering and other prohibited activities.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To monitor gaming behaviour and apply responsible gaming tools where necessary.
• To send you account-related notifications such as deposit confirmations and security alerts.
• To improve the betbee platform based on how players use it.
• To send promotional communications, but only where you have given explicit consent to receive them.

betbee will never use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without giving you the opportunity to request human review of that decision.

betbee processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance — processing is necessary to provide the betbee service you have signed up for, including account management and payment processing.
• Legal obligation — betbee is required by law to collect and retain certain data, particularly for AML compliance, age verification and fraud prevention.
• Legitimate interests — betbee has a legitimate interest in keeping the platform secure, preventing fraud and improving the service, provided these interests do not override your privacy rights.
• Consent — for optional activities such as receiving marketing communications, betbee will only process your data where you have given clear, informed consent. You can withdraw consent at any time.

betbee does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors — bKash, Nagad, Rocket and bank partners receive the minimum data required to process your transactions.
• Identity verification providers — third-party KYC services may receive your identity documents to verify your age and identity as required by law.
• Fraud prevention services — betbee uses specialist fraud detection tools that may process technical data such as IP addresses and device fingerprints.
• Legal authorities — betbee will disclose personal data to law enforcement or regulatory bodies when required to do so by a valid legal request or court order.
• Business transfers — in the event of a merger, acquisition or sale of betbee's business, your data may be transferred to the new entity, subject to the same privacy protections described in this policy.

All third parties who receive your data from betbee are contractually required to handle it securely and use it only for the specific purpose for which it was shared. betbee does not permit third parties to use your data for their own marketing purposes.

betbee uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit betbee.vip. They do not contain your personal details such as your name or payment information.

betbee uses the following types of cookies:

• Essential cookies — required for the platform to function. These cannot be disabled. They handle things like keeping you logged in during a session.
• Analytics cookies — help betbee understand which pages are visited most, how long players spend on the platform and where errors occur. This data is aggregated and anonymised.
• Security cookies — used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.
• Preference cookies — remember your settings such as language preference and display options.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using betbee, but some features may not work as smoothly.

betbee retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The general retention periods betbee applies are:

• Account data is retained for the duration of your account plus 5 years after closure, to meet AML and regulatory requirements.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Customer support communications are retained for 2 years from the date of the interaction.
• Technical and usage data collected via cookies is retained for up to 13 months.
• Marketing consent records are retained for as long as you remain opted in, plus 1 year after you withdraw consent.

When data is no longer required, betbee deletes or anonymises it securely. Anonymised data — where it is no longer possible to identify you from the data — may be retained indefinitely for statistical and analytical purposes.

You have the following rights in relation to the personal data betbee holds about you. To exercise any of these rights, contact betbee's privacy team using the details in Section 12. betbee will respond to all valid requests within 30 days.

betbee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• TLS encryption for all data in transit between your device and betbee's servers.
• AES-256 encryption for sensitive data stored in betbee's databases.
• Multi-factor authentication for all internal staff accounts with access to player data.
• Regular penetration testing and security audits conducted by independent third parties.
• Automated intrusion detection systems that monitor for suspicious activity 24 hours a day.
• Strict role-based access controls ensuring staff can only access data relevant to their job function.

While betbee takes every reasonable precaution to protect your data, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong password, do not share your login details and contact betbee support immediately if you notice anything unusual on your account.

betbee is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If betbee discovers that a minor has registered an account, the account will be closed immediately, all funds will be returned to the depositing payment method and all associated personal data will be deleted.

If you believe a minor has registered on betbee, please contact our support team immediately at [email protected] so we can investigate and take appropriate action without delay.

betbee may update this Privacy Policy from time to time to reflect changes in the law, our data practices or the services we offer. When we make material changes, we will notify you by email or via an in-platform notification before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this policy periodically. Continued use of betbee after any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the way betbee handles your personal data, please get in touch with our privacy team. We aim to respond to all privacy-related enquiries within 5 business days.